Version 1.0 · Effective 15 July 2026. These conditions apply to all bookings made on wanderingyaks.com from this date onwards. A tailor-made trip has its own conditions issued with the quote.
1. Deposit and balance
A non-refundable deposit of 20–25% of the trip cost secures your place. The exact percentage is shown at checkout and depends on the journey type. The balance is due 45 days before departure for treks and cultural journeys, 60 days before departure for expeditions with permit fees.
2. Cancellation by the traveler
Refunds are tiered by days-before-departure at the time we receive written cancellation:
- 60+ days: full refund minus deposit.
- 30–59 days: 50% of trip cost refunded.
- 15–29 days: 25% of trip cost refunded.
- Under 15 days: 0% refundable. Travel insurance is your friend.
Card processing fees are non-refundable. Where permit fees have already been paid to a third party (e.g. Wakhan MoFA), those fees are non-refundable regardless of days-before.
3. Cancellation by us
We reserve the right to cancel a departure for safety reasons (weather, permit closure, security), minimum-group-size not met, or force majeure. In every such case:
- A full refund of all payments made to us, or
- Rescheduling onto the next available departure at no cost, or
- Rebooking onto a different journey with any price difference refunded/topped up.
We are not liable for third-party costs (international flights, visas, insurance) if we cancel — this is what travel insurance covers.
4. Travel insurance
Comprehensive travel insurance is mandatory for every booking. For treks above 3,000 m, your policy must explicitly cover trekking to the maximum altitude of your journey plus helicopter evacuation. We may refuse boarding at trailhead without proof.
5. Age policy
Minimum age varies by journey and is listed on each detail page. Travelers under 18 must be accompanied by a parent or legal guardian who signs a consent form.
6. Behaviour and safety
Your leader has final authority on route decisions and safety calls. Refusal to follow reasonable safety instructions may result in removal from the trip with no refund.
7. Liability
Mountain travel carries inherent risks. By booking, you acknowledge these risks and agree that Wandering Yaks is not liable for injury, illness, loss or damage caused by circumstances beyond our reasonable control. Nothing in these conditions limits your statutory consumer rights.
8. Jurisdiction
These conditions are governed by the laws of the country of registration of Wandering Yaks (confirmed on your booking invoice). Disputes are subject to that country’s courts.